Pandemic PASS or FAIL: Hubs help English learners with technology · KXAN
视频讲述疫情期间，美国纳什维尔学区为英语学习者家庭提供技术帮助，包括现场支持站点和虚拟中心，帮助解决登录、使用设备及语言沟通等问题，适合练习科技、教育和语言应用相关英语表达。
All this week, with a team of journalists from across the country,
整个这周，我们与来自全国各地的一组记者一起工作……
we're exploring help for students and their families who've been set back the most by the pandemic.
我们正在探索为那些因疫情而受到最大影响的学生及其家庭提供帮助的途径。
That includes the more than 10 % of the nation's public school students who are English learners.
这其中包括全国公立学校学生中超过10%的英语学习者。
That group, often struggling with schools, moving online during the pandemic.
那个群体经常在学校里遇到困难，在疫情期间转而使用在线学习方式。
In Nashville, Stasi Olmos explains how a school district there is going the extra mile to help.
在纳什维尔，斯塔西·奥尔莫斯（Stasi Olmos）解释了当地的一个学区是如何竭尽全力提供帮助的。
Figure out how to communicate, we had a lot of bad numbers, emails,
我们需要想办法好好沟通。之前我们之间有很多沟通不畅的情况：要么是通过电话，要么是通过电子邮件，但效果都很糟糕。
we didn't have for about 80 % of our parents, so starting out it was really hard.
我们的父母中，大约有 80% 的人都不在我们身边（即他们已经去世），因此刚开始的时候真的非常困难。
For Nashville, getting nearly 90 ,000 students online was hard enough, but when 20 % of those students and their families are still learning English,
对于纳什维尔来说，让近9万名学生能够上网学习已经是一件相当困难的事情了；更何况，其中还有20%的学生及其家庭仍在学习英语。
the challenge is even greater.
面临的挑战甚至更加严峻。
We realize that our families needed interpretation support, but they also needed to be able to reach an interpreter.
我们意识到我们的家人需要口译服务，但他们同时也需要能够联系到口译员。
When a family had tech problems, what were they supposed to do?
当一个家庭遇到技术问题时，他们该怎么办呢？
Metro Nashville Public Schools opened six in -person help sites with interpreters to help register English learner families quickly finding it wasn't enough.
纳什维尔地铁公立学校（Metro Nashville Public Schools）开设了六个提供现场帮助的站点，并配备了口译员，旨在协助英语学习者的家庭快速完成注册手续。然而，这些措施仍显不足。
We've got a lot of kids that have never used a computer, so it's not just I don't know where to go to log in,
我们有很多孩子从未使用过电脑；因此，他们不仅不知道该去哪里登录系统，甚至连如何使用电脑都不知道。
it's I don't even know how to use the mouse.
我甚至都不知道该如何使用鼠标。
I don't know what a hyperlink is to go to a connection to join the class law during synchronous learning.
我不知道什么是“超链接”（hyperlink）；不过我知道，在同步学习过程中，超链接可以用于建立连接，从而帮助学生加入相应的学习课程或小组。
I didn't know capital versus lowercase and how to do that in a computer for my password and username.
我不知道大写字母和小写字母的区别，也不知道如何在电脑上正确地使用它们来设置密码和用户名。
The district then expanded to 10 full -time hubs for any virtual support.
随后，该地区的服务范围扩大到了10个全天候运营的客服中心，以提供各种虚拟支持服务。
It could be their computers not working.
可能是他们的电脑出了故障。
We have families that come in sometimes that need help with logging onto the platform and submitting assignments.
有时会有家庭前来寻求帮助，他们需要在平台上登录并提交作业。
By October, the hubs had seen more than 5 ,000 families.
到10月份为止，这些安置中心已经接收了超过5000个家庭。
I can see myself in these families, especially when they're coming new to the country.
我能想象自己融入这些家庭中的情景，尤其是当他们刚来到这个国家的时候。
I think families are happy because they
我认为家庭之所以幸福，是因为……
have a place to go and they have a place or a person to talk about their issues and answer their questions.
他们有地方可以去；同时，他们也有可以倾诉自己问题、寻求帮助或得到解答的人或机构。
Without this, we've got kids who will be sitting at home doing nothing.
如果没有这个措施，我们的孩子就会整天待在家里无所事事。
And the numbers reflect success.
这些数据反映了取得的成功。
More than 99 % of the district has logged on for the school year, but now that the students are online,
该地区超过99%的学生已经完成了新学年的注册登录。现在学生们已经可以在线学习了。
the teachers are faced with trying to communicate and engage.
教师们面临着如何与学生有效沟通并激发他们的学习兴趣的挑战。
It's so hard to teach them virtually.
通过虚拟方式来教导他们实在太难了。
They don't understand, of course, because the language barriers, you have to actually touch these students in order to get them the support they need.
他们当然不明白；由于语言障碍的存在，你必须真正去接触这些学生，才能为他们提供所需的帮助和支持。
Not having those settings where you can immediately give a student feedback,
缺少那些能够让你立即给学生反馈的设置……
where they can see you, has been hard in the virtual environment.
在虚拟环境中，要让他人能够看到你（即让你的存在被他人察觉到），一直是一件相当困难的事情。
Now the district is trying to help teachers get creative.
现在，该地区正在努力帮助教师们发挥创造力。
I'm hearing of teachers doing individualized sessions with students, really reaching out and helping them and their family.
我听说有些老师会为学生提供个性化的辅导服务，真正关心并帮助他们及其家庭。
We do have some students that are
我们确实有一些学生……
struggling and I think that there are some students who are definitely going to require additional support once we come back in person.
目前学生们都在面临着各种困难；我认为，当我们重新恢复面授教学时，肯定有一些学生需要额外的帮助和支持。
Overall, MMPS says they've been more in touch with English learner families through this pandemic than they ever have before.
总体而言，MMPS表示，在这场疫情期间，他们与英语学习者的家庭保持了比以往任何时候都更频繁的沟通联系。
Reporting in Nashville, I'm Stossy Olmols.
我在纳什维尔为您报道，我是斯托西·奥尔莫尔斯（Stossy Olmols）。
Metro Nashville has been phasing students back into the classroom.
纳什维尔地铁公司（Metro Nashville）正在分阶段让学生们重新回到教室上课。
About half chose to stay online and some of them are English learners.
大约有一半的人选择继续上网使用互联网，其中一些人正在学习英语。
But at the end of the of last month,
但在上个月底，